Shopping Information
Wet Avocado
What should I do if I receive a damaged or wrong product?
– Wet Avocado will be responsible for the damaged or wrong product including shipping fees. Please shown us with the images or videos to prove that the product is wrong and damaged via email or social media, our Customer Service will contact you within 24h to solve the problem.
Can I cancel my order?
– WA do not accept any cancellation if the product has no manufactoring issues. You can adjust the product and .WA .will not responsible for the refunding difference.
Delivery Information
– For available product: The package will be send to the delivery company after you place and order within 1-2 .working days.
– For pre-order product: The pre-order product will takes 7-14 working days after you place an order. .When the product is available we will send the package within 1-2 working days. After we send the package to the delivery company, it .will takes 3-5 .working days for you to received the order
Can I track my order?
After placing your order, if there are no issues, your order will be shipped within 2 business days. Additionally, you will receive a confirmation email containing shipping information to the email address provided during the ordering process.
How can I change something in my order?
After placing your order, if there are no issues, your order will be shipped within 2 business days. Additionally, you will receive a confirmation email containing shipping information to the email address provided during the ordering process.
Product Questions
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The exchange item must meet the following criteria
01. Exchanges are available for products that have size variation
02. Exchanges must in a different size than the return item.
03. Exchange or return may be made 02 days from the day of receiving the item, along with the tax invoice receipt and product tags.
04. For any other question about return address please contact us at – wetavocado.universe@gmail.com
Quy định đổi hàng phải đáp ứng đủ các tiêu chí sau đây
– Hàng đổi sẽ được chấp nhận đối với sản phẩm có size.
– Hàng đổi phải khác size với hàng đổi trả.
– Việc đổi hoặc trả hàng có thể được thực hiện trong vòng 02 ngày kể từ ngày nhận được hàng cùng với biên lai hóa đơn thuế và thẻ sản phẩm.
– Nếu còn thêm các câu hỏi thắc mắc về thông tin đổi hàng, vui lòng liên hệ chúng tôi qua -wetavocado.universe@gmail.com
Payment Questions
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For domestic order
– Cash on Delivery will be accept
– Đối với đơn hàng trong nước: WA có nhận ship COD.
For International order
– Customer have to pay by credit card (Visa/Mastercard)
– For International orders: Customers will have to pay in advance via card (Visa/Mastercard)
– Đối với đơn hàng Quốc Tế: Khách hàng sẽ phải thanh toán trước qua thẻ (Visa/Mastercard)
How can I pay for my order?
You can pay via paypal or choose a credit card or international card
