We want you to love your Wet Avocado pieces! Please read our policy carefully to ensure a smooth and easy process if you need to modify your order or make an exchange.

1. Order Cancellations

1. Unshipped Orders: If your package has not yet been handed over to our shipping carrier, you can cancel your order completely free of charge. Please contact us ASAP to check your status.
2. Shipped Orders: Once your order is on its way, we are unable to accept cancellations. However, you may still request an exchange once you receive the item, following the guidelines below.
3. Made to Measure Orders: Due to the personalized nature of custom-tailored items, cancellations are only accepted within 24 hours of placing your order. After 24 hours, the tailoring process begins, and because these items are made specifically to your measurements and cannot be resold, we are unable to cancel the order.

2. Exchange & Return Guidelines Please note that we do not offer refunds unless the item has a manufacturing defect. All original shipping fees are non-refundable. However, we gladly accept exchanges within 3 days of delivery under the following conditions:

Important Note for International Orders: Currently, our return processing facility is located in the United States. Due to the high shipping costs, complex cross-border logistics, and unpredictable customs duties associated with two-way international transit, we are unable to offer size or product exchanges for orders outside of the US at this time. We highly encourage our international customers to carefully review our size guide before placing an order.

1. Manufacturing Defects: If your piece arrives with a flaw, we sincerely apologize. Please contact us within 3 days of delivery. Wet Avocado will process a free return or exchange and cover all associated shipping fees.
2. Made to Measure Items: Please note that custom-sized or “Made to Measure” garments are crafted exclusively for you. Therefore, they are strictly non-refundable and ineligible for size or product exchanges, unless the item arrives with a manufacturing defect.
3. Size Exchanges: Need a different fit? We gladly process size exchanges for US orders without any restocking fees! You are only responsible for the return and new shipping costs. The requested new size must be in stock.
4. Different Product Exchanges: Want to swap for a totally different item? We can do that for US orders! You will be responsible for the return and new shipping costs, and any price difference or exchange fees must be paid in full using our “Extra Service” item at checkout. The requested new item must be in stock.

3. Mandatory Requirements for ALL Exchanges To be eligible for any exchange, your item must meet the following criteria:

1. The request is submitted to our customer service within 3 days of receiving your order.
2. The original item is returned to us in its original, unworn, unwashed, and unaltered condition.
3. All original product labels and tags must be fully intact and attached.
4. You must include your original order confirmation.
5. Customers are responsible for the return shipment. We highly recommend using a trackable shipping service, as we are not liable for return packages lost in transit.

4. Color Accuracy Disclaimer We make every effort to display our products’ colors and details as accurately as possible. However, resolution, print processes, and screen settings can all affect how an item is displayed on your device. Therefore, slight color variations are not considered manufacturing defects.

5. Customs, Duties, and Unclaimed Packages (IMPORTANT) For international orders, customers are solely responsible for paying all applicable import duties, taxes, and customs clearance fees required by their local government.

If a package is returned to us, abandoned, or destroyed by the shipping carrier (e.g., UPS, DHL, FedEx) because the customer refused to pay the required customs duties, failed to clear customs, or provided an undeliverable address, Wet Avocado will NOT issue a refund, nor will we offer a free replacement. Furthermore, we do not support reshipping abandoned or returned items. The customer will need to place an entirely new order at full price if they still wish to receive the products.

6. How to Request an Exchange Please do not ship any items back to us without contacting us first. To start an exchange, please email us at [email protected] with your order number and the reason for the exchange. Our team will respond within 24 hours to confirm your request and provide you with the designated return shipping address.